Banking Insights

July 19, 2021  |  by Bruce Diesel

The API economy that FinTechs have taken advantage of gives a glimpse into how consumers will think about money in the coming years. A fully connected ecosystem that can seamlessly integrate new payment types, new authentication methods, and new channels will be essential to both attracting and retaining, consumers.

June 28, 2021  |  by Diebold Nixdorf

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

May 26, 2021  |  by Diebold Nixdorf

Vendors and service providers will continue to seek out ways to optimize their transaction flow and customer experience and to save the costs associated with credit card payments. What does this trend mean for banks and credit card issuers?

April 12, 2021  |  by Markus Doeinghaus

The heart of a payment is the processing of a transaction. Today we’re seeing alternative methods, payment instruments and various tokens entering the market with accelerated pace. If FIs want to stay in the game, they need to modernize their payments systems to become flexible enough to derive value from the new API-driven ecosystem.

March 09, 2021  |  by Michael Engel

How do you know if your payments platform is at its effective end-of-life? What should you be looking for in a future-ready payments platform? Are you ready to take your payments platform into the future? Continue reading for answers to these questions and more.

October 26, 2020  |  by Diebold Nixdorf

We’ve only just scratched the surface of what the cloud can do for the financial industry. To gain the agility to compete in the modern banking environment, financial institutions need to build and invest with the cloud in mind. If you’re not yet on the cloud path, now’s the time to create a roadmap. In part 2 of this blog series, we outline the steps that can help you get there.

October 19, 2020  |  by Diebold Nixdorf

The paradigm shift from a legacy to a cloud-based environment is a significant one, and fear of the unknown can undermine comfort and confidence, quickly stalling cloud conversations. But for financial institutions to nimbly deliver the kind of experience consumers increasingly expect, they must embrace the agility that can be gained through the cloud. In part 1 of this blog series, we discuss the misperceptions and benefits of a cloud-based strategy.

October 12, 2020  |  by Octavio Marquez

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

September 09, 2020  |  by Terence Devereux

In every consumer experience, security must be at the heart of it all—securing the entire journey and maintaining trust with the consumer. Protecting your brand needs to be a top priority. Whether you take this on by yourself or you leverage a partner to carry some of the load – the table stakes are high and you need the right tools and partner to win.

July 08, 2020  |  by Simon Powley

There are four critical areas FI's should focus on post-pandemic and determine what technology investments will provide adequate ROI. It's not about how advanced or impressive your technology is, but whether your customers and branch employees are cared for and collectively benefiting from it.